Terms of Service
By booking a pickup with JayBees Valet Laundry, you agree to the following terms.
1. Minimum Order
- A $40 minimum order is required for all pickup and delivery services.
- The $40 payment is collected at the time of booking and is applied toward the final total.
2. Pricing
- Wash & Fold service is $2.50 per pound.
- Laundry is weighed after pickup at our processing facility.
- Customers will receive the final weight and total before delivery if the order exceeds the $40 minimum.
3. Remaining Balance
- If the final total exceeds the prepaid $40 minimum, the remaining balance must be paid before delivery.
- Orders will not be released until the outstanding balance has been paid.
4. Pickup Windows
- Customers choose an available pickup window during booking.
- JayBees will arrive within the selected time window.
5. Delivery
Standard Wash & Fold Delivery:Standard wash & fold orders are generally scheduled for delivery on the next operating day following pickup. Delivery timing is subject to order readiness, operating hours, service location, and operational capacity.
Sunday Closure:JayBees Valet Laundry is closed on Sundays. Sunday is not considered an operating day for pickup or delivery purposes. Standard wash & fold orders picked up on Saturday will generally be scheduled for delivery on the next operating day, Monday.
Specialty Item Turnaround: Dry cleaning, comforters, rugs, and other specialty items may require additional processing time and are not guaranteed to be completed by the next operating day. Customers will be provided with an estimated delivery timeframe when applicable.
Same-Day Delivery: Same-day delivery may be available for eligible orders but is not guaranteed. Availability depends on factors including pickup time, order size, processing requirements, service location, and operational capacity.
Delivery Scheduling:Customers may select from available delivery windows when their order is ready for delivery. Available windows are subject to JayBees' operating hours, delivery capacity, and service availability.
Holidays & Service Interruptions: Normal pickup and delivery schedules may be adjusted due to holidays, severe weather, emergencies, unexpected closures, unusually high order volume, or other circumstances affecting normal operations. When reasonably possible, JayBees will notify affected customers of significant changes to their expected delivery schedule.
6. Cancellation & No-Show Policy
Standard Cancellations:Customers may cancel or reschedule a scheduled pickup without charge when the cancellation or rescheduling request is submitted at least 3 hours before the scheduled pickup time. Any applicable booking payment will be refunded in accordance with JayBees Valet Laundry's refund terms.
Late Cancellations: Cancellations or rescheduling requests submitted less than 3 hours before the scheduled pickup time are considered late cancellations and are subject to a $20 cancellation fee, except for the one-time courtesy described below.
First Late-Cancellation Courtesy:As a one-time courtesy, JayBees Valet Laundry will waive the $20 late-cancellation fee for a customer's first late cancellation. The customer's $40 booking payment will be refunded, less the original non-refundable payment-processing fee actually incurred by JayBees for that transaction.
Subsequent Late Cancellations:After the one-time courtesy has been used, subsequent late cancellations are subject to a $20 cancellation fee. If the customer's $40 booking payment has already been collected, JayBees will retain $20 as the cancellation fee and refund the remaining $20. Payment-processing fees will not be deducted from this $20 partial refund.
No-Shows / Failed Pickups:If JayBees arrives for a scheduled pickup and is unable to retrieve the customer's laundry because the customer is unavailable, the laundry is not made available as instructed, or required access has not been provided, the appointment will be considered a no-show and will be subject to a $20 no-show fee. If the $40 booking payment has already been collected, JayBees will retain $20 as the no-show fee and refund the remaining $20. JayBees may waive the fee in exceptional circumstances at its discretion.
Cancellation Timing:Cancellation and rescheduling deadlines are determined by the time the request is submitted through JayBees' designated booking system or received through an approved customer-support channel. Customers are responsible for submitting cancellation or rescheduling requests before the applicable deadline.
Refund Processing Time:Approved refunds will be initiated by JayBees within 1–3 business days. Once initiated, the time required for the refund to appear in the customer's account is determined by their bank, card issuer, or payment provider.
JayBees-Initiated Cancellations: If JayBees cancels or is unable to complete a scheduled pickup due to circumstances attributable to JayBees, the customer will not be charged a cancellation fee, and the applicable booking payment will be refunded.
Exceptions: JayBees reserves the right to waive cancellation or no-show fees in cases involving emergencies, severe weather, service disruptions, or other exceptional circumstances at its reasonable discretion.
7. Missed Pickups
If we arrive and cannot complete the pickup because no one is available or access wasn't provided:
- The appointment may be considered a no-show.
- A $20 fee may apply after the first courtesy occurrence.
8. Item Inspection
Customers should:
- Empty all pockets before pickup.
- Inform JayBees of any delicate or specialty items.
- Notify us of stains requiring special attention.
JayBees is not responsible for damage caused by items left in pockets (pens, lipstick, electronics, etc.).
9. Delicate & Specialty Items
- Some garments require special handling.
- If an item requires special care outside standard Wash & Fold, we'll notify the customer before processing.
10. Damaged Items
If we believe an item cannot safely be washed using standard methods, we'll contact the customer before proceeding.
11. Unclaimed Orders
Orders remaining unpaid or unclaimed after a specified period (for example, 30 days) may be donated or otherwise disposed of in accordance with applicable law after reasonable attempts to contact the customer.
12. Service Area
- Service is available only within JayBees' designated service area.
- Bookings outside the service area may be declined.
13. Payment Methods
- Payments are processed securely through Square.
- Accepted payment methods include major credit and debit cards supported by Square.
14. Privacy
- Customer information is used only to provide and improve JayBees' services.
- We do not sell customer personal information.
15. Limitation of Liability
JayBees' liability for any proven loss or damage is limited to the fair market value of the affected garment, subject to applicable law. Customers should report concerns promptly after delivery.
16. Satisfaction Guarantee
If you're not satisfied with the quality of our wash and fold service, please contact us within 24 hours of delivery. We'll work with you to make it right.
17. Turnaround Times
We strive to provide next-day delivery for all standard orders. While same-day service may be available, it cannot be guaranteed. Delays caused by severe weather, emergencies, or other circumstances outside our control may affect turnaround times.